Who is eligible for VAT relief?

If you are disabled or suffer with a chronic illness you may be eligible for VAT exemption. If you are eligible and you are chronically sick or disabled and the products you are going to purchase are for personal and domestic use only you will need to complete the VAT declaration section at checkout when purchasing a product via our website.

You can find out more from the Help Sheets on the HMRC website or by telephoning the VAT Disabled Reliefs Helpline on 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.

How do I claim?
You will need to complete the VAT declaration section at checkout when purchasing a product via our website. Once completed the VAT will be deducted from the order total and we will process your order at the retail price quoted.

Can I buy for someone else?

You are able to buy a product and claim the VAT exemption on someone else’s behalf if they have a long-term medical condition, is chronically ill or disabled. To claim VAT relief you must complete the VAT declaration section at checkout with the person’s details who is entitled.

Important Information

You must be sure you qualify for VAT relief before completing the VAT declaration section at checkout. If you are unsure please call the National Advice Service on 0300 123 1073. The products you order must be for your personal or domestic use only. The completed form is retained by us for presentation to the VAT office only.