Book a HAP Assessment

HAP Assessment

If you are experiencing difficulties when using your stairs and are therefore thinking about a stairlift, it is important that we consider some key factors to ensure that we are recommending the right one, with safety for you and your family being paramount.

The Love Stairlifts Home and Physical (HAP) Assessment has been created with the help of one of the UK’s foremost occupational therapy (OT) consultancies.

We do not just sell a stairlift to anyone – we need to make sure a stairlift is right for you and your home. We do this by researching and investigating your physical and environmental needs in more depth.

Asking you the correct questions will help us to select the correct stairlift for you, both now and in the future. It is best we do this by gaining a deeper understanding of your physical and environmental needs.

It takes less than half an hour to complete a Love HAP Assessment. It is completely free and it can be done in-store (here’s how to get to our showroom), at your home, or over the phone. This is enough time to get through our OT assessment checklist and make sure we get you the perfect stairlift for your needs.

How We Get The Right Stairlift For You

Choosing the right stairlift takes a lot of thought, but we’re here to guide you every step of the way.

Don’t forget – our Consultants are trained by Occupational Therapists,
so they’re really motivated by your wellbeing – not sales targets.

That’s only part of what makes Love Stairlifts so different.

Step 1: Free no-obligation advice

If you’re just thinking about a stairlift or wanting a loved one to consider one or just curious – we’re here to help and guide you in any way you want. We’d love you to come and visit us in-store, or call to speak to our Consultants, or we’ll even come to your home. Our advice is given with pleasure and always free to you – wherever and whenever you need it.

Step 2: Free HAP assessment

Our Occupational Therapy guided Home and Physical (HAP) Assessment covers two key points – what your physical limitations are, and how we can adapt the stairlift to your home. If there are more complex physical requirements, we’ll even get our Occupational Therapist to call you directly. This is all completely free of charge and you can use the advice – whoever you choose to buy from… no obligation at all!

Step 3: Recommendations and purchase options

Of course we hope you’ll consider buying from us, so based on the HAP assessment findings, and our wealth of knowledge and expereience, we then recommend the best stairlift, service and purchase package for you. This is the time where we can look at optional extras and personalisation of the stairlift.

Step 4: Installation

Our engineers will arrange to install the stairlift, which can take as little as two hours. We’ll not leave until you know everything you need to know to start using it there and then. For added peace of mind, if you’re not happy with your stairlift within the first 21 days, we’ll uninstall it free of charge – and give you a full refund! Actually, there’s a fifth step – simply relax, we’ll look after you and your stairlift from then on.
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Now that really is different.

Love is the only stairlift company that offers both a physical showroom and a free virtual consultation, helping you and your loved ones choose the best product for your needs. This is only part of what makes us so different, but it also helps us understand that everybody is different and unique.

You may need a stairlift to make those everyday tasks easier, or you may have temporary mobility issues. That’s why there’s no one-size-fits-all product.

You’re not the same as everybody else, so why should your stairlift be?

Call our friendly team for free advice or to request a home visit

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It's all about trust

Love Stairlifts is a proud member of the British Healthcare Trades Association. This means we’ll never sell you a product that’s not right for you. If it’s not the right fit, you’ll know about it.

Every sale comes with a full free assessment of your needs, your environment and your physical abilities. There’s no obligation – just solid, heartfelt advice.


Real Choice

Stairlifts come in two basic forms: straight or curved. But we know there’s so much more to it than that. We’ll customise the perfect design to match your everyday lifestyle and physical needs.

Our Guarantee

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Try Before You Buy

Visit our showroom to get a feel for the highs and lows of every product. If you can’t get to us, we’ll come to you, or offer a free consultation over the phone.
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Biggest Range

We have stairlifts from the most economical to the most luxurious and technically advanced. No other stairlift company can give you as much choice as we do.
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Price Promise

We want you to be confident in your investment. In the unlikely event that you find the same product cheaper, we’ll not only match it – we’ll beat it by £100.
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Buy Back Guarantee

If you’ve no longer got a use for one of our stairlifts, we’ll buy it back from you.
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Service Guarantee

We offer a number of care packages, giving you full access to absolutely the most comprehensive warranties, guarantees, and aftersales care around – 24 hours a day.
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Lifetime Guarantee

Every brand new LOVE stairlift comes with a lifetime guarantee on its motor, absolutely free.
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Money Back Guarantee

If for any reason you’re not 100% satisfied with your purchase, just let us know. We offer a unique 21-day customer satisfaction guarantee if you change your mind. We’ll uninstall the stairlift and you’ll get every penny back. No quibbles, no fuss.
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Total Peace of Mind Promise

We promise you a total peace of mind after your purchase.
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